1. The APSRTC provides only the facility for transacting with APSRTC’s Passenger Reservation System through the Internet.  APSRTC’s rules for reservation and booking apply to all such transaction along with special conditions imposed for Internet based booking.  The special conditions and terms of service applicable to Internet booking are detailed in this document.
   
   
2. The following terms and conditions will apply if you wish to use the APSRTC’s online ticket booking service offered through the APSRTC website.  Please go through the conditions carefully and if you accept them, you may register and transact on the site, you are deemed to have agreed to the terms and conditions set’ forth below.  If you do not agree with these terms and condition, you must not transact on this Website.  Once you have clicked the ‘Agree’ button at the bottom of Terms and Conditions at login page, you have entered into a formal agreement with APSRTC for the purpose of transactions on this website.
   
   
3. If a user violates the terms and conditions of use by registering more than one user ID and /or booking tickets on such multiple user IDs, APSRTC reserves the right to deactivate all such user registration and cancel any or all tickets booked using these registrations without any notice.
   
   
4. APSRTC’s performance of this agreement is subject to existing laws and legal processes of Government of India and nothing contained in this agreement is in derogation of APSTRC’s right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by APSRTC with respect to such use.  You agree that APSRTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at APSRTC’s complete discretion.
   
   
5. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
   
   
6. This agreement constitutes the entire agreement between the customer and APSRTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and APSRTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Procedure for booking e-tickets
On line Booking (Internet Booking) will enable the passenger to book the seats and cancel the ticket even from remote places where APSRTC counters or franchisees are not available.  The procedure and guidelines for Internet booking (called, On-line booking) are detailed as below:

1.  Booking can be made by registered user through the Internet. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details.
2. Tickets can be booked during designated hours of the day. Payments for tickets booked will have to be made through Credit card / Internet Banking.
3. Passenger booking the ticket will have to login to APSRTC website and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability.
4. During the booking process, the passenger will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card, Ration Card (passenger's).
5. Before confirming the booking, the passenger will have to provide payment details like 'Credit Card / Internet Banking' for accepting payment by the Payment gateway. The booking will be confirmed after the financial gateway approves the transaction. At this stage, a PNR No. will be generated for that ticket and passenger can print the e-Ticket. 'e-tickets' will be printed on plain paper (A4 size) for acknowledgement and it will be valid for journey.
6. Alternatively, the passenger will have the option of getting the “e-Ticket” printed at any other place where he has Internet connectivity and printing facility. He can print the “e-Ticket”, by logging on through his User ID from “View Booking History” of login page.
7. If the passenger is travelling with "e-Ticket", he will have to possess the Original Identity Card mentioned in the "e-Ticket" during the journey.
8. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger as per the waybill and "e-Ticket" during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed.
9. Partial cancellations are not allowed in respect of e-tickets.
10. Tickets booked on Internet will be allowed for cancellation before one hour of the schedule departure. For registered users, cancellation is allowed on-line only if they login with the same user ID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the concerned Credit card / Internet banking account only.
11. Cancellation of e-tickets is only allowed one hour before the schedule departure of the Service.
12. If the service is cancelled by APSRTC (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card / Internet banking account only.
13. If a passenger has lost the "e-Ticket", copy of the same can be printed by logging on to "View Booking History" module through his User ID. No charges will be applicable.
14. All transactions made by the user through on-line booking will be available in "View Booking History". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned Credit card / Internet banking account.
15. All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges, if any. The APSRTC will levy a service charge of 2.5% on the fare applicable for each seat in addition to the fare payable.
16. Users are advised to print e-tickets immediately after booking so as to minimize inconvenience during instances of temporary withdrawal of e-booking due to high traffic on website.
17. Bookings for concessional pass holders like Physically Handicapped Persons, Senior Citizens, Police Warrants, Family Pass to APSRTC employees, Duty Passes to APSRTC employees, Freedom Tickets etc. are not allowed on Internet.

Refund Procedure:

1. In respect of tickets cancelled by the passenger, APSRTC will refund the amount applicable to the concerned Credit card / Internet banking account by APSRTC.
2. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is required to send an e-mail to onlinerefund@apsrtc.gov.in mentioning USERID and OB reference no. of the transaction. Officials of APSRTC will verify the details and refund the amount to the concerned Credit card / Internet banking account.
3. Refunds to passengers will be given normally in one month, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than a month, passengers may contact APSRTC officials at telephone no. 040-27617572 from 10.00 hrs to 18.00hrs

Information related to advance booking at APSRTC /  Franchisee counters

Advance Booking.

1. Advance booking can be made for all long distance services covered under APSRTC reservation system at a single counter irrespective of the place of Boarding and Destination of the service.
2. Passengers can board the services at passenger Boarding /pickup points.
3. Simultaneous Booking of Onward and Return Journey Tickets are allowed.
4. Passenger details (or group leader in case of a group) such as name, age, gender, address, phone no., e-mail ID (optional) will be collected for creating passenger database and communication in case of emergencies.

Reservation Fee

1. Advance reservation fee of Rs.5/- per seat is charged for passengers booking seats in advance.
2. Reservation Fee is non-refundable except in case of 100% cancellation of tickets, if the service is cancelled by APSRTC for operational or any other reasons.

Cancellation Rules

1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the below mentioned slabs.
2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket  and refund amount will be fare collected less cancellation fee. Further, Cancellation charges are applicable on actual fare only.
3. Reservation fee is non-refundable.
4. The cancellation for eticket and refund rules slab wise  (excluding the reservation fee, which is non refundable) are as below:

5. Postponement/preponement:

No postponement / preponement of the journey is allowed in e-ticketing.
Return Journey Discount

1. Return Journey Discount of 10% is given only if the passenger books both onward and return journeys simultaneously (in a single transaction) on selective routes only.
2. This discount is allowed only if the date of return journey is higher than the date of onward journey by minimum one day.
3. If onward and Return Journey Tickets are booked on different dates for want of seat availability or non-availability of advance booking facility, this discount is not allowed.
4. If the Onward Journey Ticket is cancelled, the Return Journey Ticket also gets cancelled automatically.
5. Cancellation of Return Journey Tickets will be as per the existing rules.

Related issues

1. Maximum of six passengers can book seats in a single ticket.
2. Three transactions will be allowed per day in e-ticketing, on a Single credit card/debit card etc.